Here you will find our most frequently asked questions. If you are unable to find the answer to your questions, please contact us.

1. Can my Bouncy Castle/Inflatable go indoors/outdoors?

Yes. Most of our inflatable devices are designed for either indoor or outdoor use. You will need to let us know this at the time of the booking as different safety equipment will be used.

In fact, most of our Inflatables can go on any surface, grass, concrete etc however it must be relatively flat with no more than a 5 degree slope.

For Inflatables erected outdoors on hard standing we will use a drill and bolt method of securing the Inflatable. Please note that this method can not be used on block paving or slabs.

If you wish to use any of our equipment indoors, we would strongly suggest that you ascertain the internal dimensions of the room including floor space, ceiling height and access to ensure that the item fits. Also check for low beams and dangling light fittings.

2. Can I use my Bouncy Castle/Inflatable in the rain?

No. In the interests of Health & Safety, we would always suggest that any of our equipment is not used in the rain or high winds and that the electrical supply is disconnected. By following these instructions, the inflatable device can be re-inflated after the rain has passed and can be used immediately. Failure to turn off the device during the rain, will allow the rain to penetrate through the seams of the inflatable and cause the inflatable to be damp throughout.

3. Can I use my Bouncy Castle in the rain if it has a cover?

No. The primary purpose of the cover is to provide limited protection against the sun for both the users and the Bouncy Castle. Any company that suggests otherwise would be putting the users at an unnecessary risk.

4. Do you offer a free bad weather cancellation?

No. But you can purchase our Raincheck Option at time of booking. We will always try our upmost to provide you with safe equipment come rain or shine. As it is likely that any inclement weather will pass at some point during the day, we will always aim to deliver the equipment so that you may use it later in the day if need be. Our delivery staff will always offer practical advice on the safe use of the equipment. Alternatively if you wish to move your equipment inside due to the forecasted weather, please do call us as we will need to bring additional safety equipment.

If your event is on a large scale or has cost a considerable expense, you may wish to consider event insurance to protect yourself against bad weather.

5. What are your standard cancellation terms?

Upon confirming any booking with us, cancellations for any reason are charged at 50% of the total booking costs up to 7 days prior to the event. Cancellations for any reason received within 7 days of the event date are charged at 100% of the total booking costs, payable at time of cancellation. This also refers to cancellations resulting in adverse weather or unsuitable set up conditions. By employing our services, you are not automatically entitled to a cooling off period under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - Catering and Leisure Supplies for a time specific date. Cancellations can only be accepted in writing from the hirer, please send cancellations to:

AirMaxx will at all times, aim to be as flexible as pragmatically reasonable. Therefore if you do encounter an issue with your event, please contact us and we will endeavour to find a solution.

6. There is no electric on site, is this a problem?

No. In the absence of an electrical supply, AirMaxx can offer Diesel Blowers for Bouncy Castles or Generators for all other Inflatables and Simulators. They are charged additionally and includes the cost of the fuel. Please don't assume these are carried on our vans at all times, these products are subject to availability and you must request one with your booking.

7. What are the power requirements for your items?

  • One 13 amp power socket is required for each Bouncy Castle/Inflatable and must be within 50 metres.
  • Obstacle Courses and Rodeo Bulls will require two or three 13 amp power supplies within 50 metres.
  • Soft Play, Ball Pools, Gyroscope, Climbing Wall and 6 Bed Trampoline will require no power.

This is not an exhaustive list and power requirements can be found on the product page. If you are unsure, please call our team for clarification.

8. What happens if I have a technical issue with the equipment on the day?

Rest assured we are always contactable. Usually 99% of technical issues can be resolved over the phone; however we will come back out to you if not.

In the first instance, we would encourage you to call our main call line and we will provide advice or put you in touch with your delivery driver. If it is 'out of hours', call the technical help number issued to you on delivery by the driver or found on your original booking contract.

9. What vehicle access is required?

We deliver all our items using a Mercedes Sprinter long wheel base vehicle. Whilst the vehicle is much longer than the average car, they are no wider and incredibly manoeuvrable.

We would kindly ask though, when you are expecting delivery that the route is clear of cars, goods and pedestrians with particular vigilance regarding children. Our drivers undergo a great deal of training and forgo many driving hours, however viewing is limited in our vans.

If you have hired many of our items for your event, or some larger equipment it may be necessary to drive directly onto the set up area.

10. What are your standard delivery and collection times?

September – March: 10.00am – 18.00pm

April – August: 9.00am – 19.00pm

We will work to your event timings. If your event exceeds our standard times, you may request an extension of your hire. However due to regulations that cover driving hours, we will require to send you another member of staff for collection of the goods. In the event of a hire extension or require us to collect the next morning, this will incur a £40.00 charge.

If you request a next day morning collection of the goods, we may need to gain access from 6.00am as the equipment may be rehired that day.

During September - March if you require outdoor installation please contact us.

11. What are the age limits for the items?

Children's bouncy castles/inflatables are insured for children up to 14 years.

Adult's bouncy castle/inflatables are insured for all ages; however children must be segregated from adults.

Our simulators have a minimum height requirement of 1.1 metre.

For clarification of which categories each item falls in to, please refer to the item pages on our website.

12. Can you provide bespoke packages?

Yes. On bookings of 3 or more items, please email us with your requirements. Tell us about your event including dates, times, location and the items you require and we will do our very best to provide you with a competitive package price and will confirm this quotation in writing.

Please email your requirements to

13. What are your payment terms/do you require deposits?

We can provide many options for payments and DO NOT REQUIRE A DEPOSIT.

For ease, we can process a Debit/Credit Card payment at the time of your booking.

Alternatively if you wish to pay via Debit/Credit Card you can process this online by login in to your booking or calling the office but this option must be done no less than 7 days prior to your event.

We also accept Bacs/Bank Transfer our Bank details will be on your booking confirmation.

You can make payment by Cheque this option must be done no less than 14 days prior to your event.

We also accept Cash On Delivery for orders under £250.

All these options will be illustrated on your booking contract.

14. Do you provide supervisors with your equipment?

This depends on the equipment hired. For example, most of our larger items will come with one of our supervisors and this is built into the price. For clarification on the items that include our staff, please revert back to the item page on our website.

If however, you have hired items that do not include supervisors but will require Supervisors for your event, we can provide this and are charged additionally.

15. Are you covered by insurance or should we take out our own policy?

AirMaxx are covered by £10 million public liability insurance as standard and property protection insurance. Whilst this will insure that Funtime are covered in the event of a claim against the Company for negligence or faulty equipment, this will not offer full protection against the hirer or event management should they be negligent.

In most circumstances, we would not insist that you seek additional insurance for most private events, however in the event of larger events that in particular involve the general public you may see it sensible to take out your own event insurance to protect yourself from unforeseen incidents. We can help you arrange this.

Always ensure that you use a Company that holds an absolute minimum of £10 million public liability insurance as this is the standard requirement for most council owned premises, MOD facilities and schools.

Never under any circumstances, hire a company that does not hold public liability insurance.

16. Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.

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